Yale Assure Lock 2 Keypad with Wi-Fi and Valdosta Lever in Satin Nickel

The Yale Assure Lock 2 Keypad with Wi-Fi and Valdosta Lever in Satin Nickel has garnered a mixed reception among users. While many customers appreciate the overall functionality and quality of the lock itself, several recurring issues with missing components, customer service difficulties, and maintenance concerns have emerged. On the positive side, users have praised the lock for its solid hardware and reliable operation, indicating that it serves its purpose well when installed correctly. Many express regret for not having made the switch to this smart lock sooner, highlighting its intuitive design and enhanced home security features. Additionally, one user cited Amazon’s customer service as a redeeming factor in their experience, as they promptly resolved an issue with a missing Wi-Fi module. However, the product has also faced significant criticism. A common complaint involves the lock arriving without the corresponding handle set, leading to customer dissatisfaction and frustration. Users have reported that communication with both Yale's and Amazon's customer service teams fell short, with delays in addressing these issues. Furthermore, some customers noted that the Wi-Fi functionality was unreliable, and the necessity of frequent battery replacements detracted from the product's convenience. Issues with installation, such as misaligned screw holes, also contributed to negative experiences, leading to returns and unresolved refund requests. In summary, while the Yale Assure Lock 2 offers a well-designed and functional product, users must approach with caution given the issues with customer service, missing parts, and maintenance concerns. **