ARRIS Surfboard G36 DOCSIS 3.1 Multi-Gig Modem & Wi-Fi 6 Router | AX3000 | Up to 2.5 Gbps plans; AX3000 Wi-Fi 6 to 2,500 sq ft; 2.5 GbE + four 1 GbE

The ARRIS G36 modem/router combo has garnered a mixed reception among customers, with praise for its performance and usability alongside significant concerns regarding compatibility and support. Many users appreciate the ease of installation and activation, noting that the device delivers high Ethernet speeds, especially on the 2.5GB port when connected directly to a computer. The product's intuitive setup interface has also been highlighted, making it straightforward for those with moderate tech experience to configure their home networks. Additionally, some reviewers noted that the device generates minimal heat, which is Considered a plus compared to other models. On the downside, customers reported persistent issues with the 2.5GB port, especially when connected through certain switches, leading to high packet loss and connection instability. This has left several users feeling frustrated, particularly when dealing with customer support, which they found difficult to navigate. Issues with the device not connecting to specific systems, such as security devices and streaming services, were also noted. Families hoping to utilize the parental controls faced challenges, particularly with Apple devices that utilize private MAC addresses, complicating network management. There seems to be a significant communication gap between ARRIS’s support and its users. Reports indicate that while technical assistance is sometimes reachable, the process can often be slow, leading to prolonged resolution times and dissatisfaction. Additionally, customers expressed disappointment about the inability to update the firmware on the modem themselves, further complicating the handling of technical issues. In summary, while the ARRIS G36 exhibits good performance for internet connections and is user-friendly in terms of installation, potential buyers should be cautious if they intend to leverage its 2.5GB capabilities in a networked setup with multiple devices. **